SHIPPING POLICY

COVID-19 Delays

During COVID-19, Australia Post and some courier companies are experiencing delays in deliveries. We appreciate your patience in waiting for your parcels to arrive during this time.


Click & Collect

Click & Collect is available from our store at La Villa French Boutique,
Shop 2216, Westfield Carindale, 4152 Carindale, QLD, AUSTRALIA. Once your order is placed, we will advise when your order is ready for collection, usually within 24 hours. Please bring your confirmation email when you come to collect your order.

Shipping

Flat $10 shipping rate for orders within Australia. For orders over 10kg and all orders outside of Australia, shipping will be calculated at checkout.

La Villa French Boutique uses Australia Post and Sendle for shipping.

We post within 1-2 business days of receiving payment of your order. If you’re ordering within Australia, your order should arrive between 3 -7 business days, while overseas orders can take up to 3 weeks. If your item is not in stock, the delivery may take a little longer, as some of of our items are imported from France or other parts of the world. We will contact to advise if this is the case.

We take care to wrap and protect your product/s from any damage whilst items are being shipped.

If your item arrives damaged, please contact us on 07 33 983 194 within 24 hours of you receiving the item. Damaged goods will be replaced if the damage was caused in transit. For more information, please refer to our Returns/Exchange Policy.

Where possible we use recycled packaging or re-use cardboard boxes to reduce the impact on our environment and landfill. So please don't be alarmed if you receive your item in a box with a different label. We are just trying to help the environment by reducing wastage.